Return & Refund Policy

Return & Refund Policy

Last updated: [Insert Date]

30-Day Return Window
We accept returns within 30 days of delivery. To be eligible, products must be unused, in original condition, and in original packaging.

Non-returnable items

  • Customized or modified products

  • Items damaged by misuse or improper handling

  • Consumable parts (e.g., fan components unless defective)

  • Products returned after 30 days

How to Request a Return
Contact us at [Your email address] with your order number and reason for return. We will provide return instructions.

Return Shipping Costs

  • If the return is due to our error (defective or wrong item), we cover return shipping.

  • For other reasons (buyer’s remorse, size, etc.), the customer pays return shipping. Original shipping fees are non-refundable.

Refunds
Once we receive and inspect the return, we will notify you. Approved refunds will be credited to your original payment method within 7–10 business days. Shipping charges are not refunded unless the return is due to our error.

Damages or Defects
If your stove arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund.

European Union 14-Day Cooling-Off Period
For orders shipped to the EU, you have the right to cancel or return your order within 14 days without giving any reason. The same condition applies: products must be unused and in original packaging.

Contact
For returns: [Your email address]