Return & Refund Policy

Return & Refund Policy

Last updated: September 25, 2026

Thank you for shopping with Hillrein. This Return & Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for orders placed on hillrein.com.

Product Warranty

From the date you receive your order, the stove body, inner chamber and core components have a 3-year warranty. The fan and accessories have a 1-year warranty. These periods are separate from the return window and delivery-issue reporting period below. Warranty & support.

For warranty assistance, contact support@hillrein.com or WhatsApp +1 (959) 215-8010. This summary does not limit your statutory consumer rights.

For confirmed quality defects within the applicable warranty period, we normally send replacement parts free of charge. Hillrein covers the shipping cost of these replacement parts.

Return Window

We accept return requests within 30 days after the order is delivered. To be eligible for a return, the item must be unused, unburned, unassembled where applicable, and in the same condition that you received it. All original packaging, accessories, manuals, and proof of purchase must be included.

Outdoor Stove Product Condition

Hillrein products are outdoor wood-burning cooking stoves and related accessories. Once a stove has been ignited, heated, burned, or used with fuel, normal heat discoloration, soot, smoke residue, burn marks, or other heat-related changes may occur. Used or burned products cannot be returned for a change of mind unless the product is defective, damaged on arrival, or incorrect.

How to Start a Return

To start a return, contact us first at support@hillrein.com with your order number, photos if applicable, and a short description of the issue. If your return is approved, we will provide the return instructions and return address. Please do not send any item back before contacting us. Items returned without prior approval may not be accepted.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If the item is defective, damaged, missing parts, or if you received the wrong item, contact us within 7 days of delivery at support@hillrein.com.

Return Shipping and Refunds

For change-of-mind returns, the customer is responsible for return shipping costs and safe return delivery with tracking. If the return is due to our error, damage during delivery, or a defective item, we will provide instructions for the best resolution. Approved refunds are issued to the original payment method after the returned item is received and inspected.

Order Cancellations

You may request cancellation before the order has shipped. Once an order has shipped, it cannot be cancelled and must follow the return process after delivery.

Contact

For return and refund questions, contact Hillrein at support@hillrein.com.