Shipping policy
Shipping Policy
Last updated: July 24, 2026
This Shipping Policy explains how Hillrein ships orders placed on hillrein.com.
Shipping Destinations
We currently focus on shipping to the United States, Japan, and South Korea. If you are located in another country or region, please contact us before placing an order so we can confirm availability, shipping cost, and delivery options.
Order Processing Time
Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing time may be longer during holidays, peak seasons, product restocking, or if additional order verification is required.
Shipping Origin and Carriers
Orders may ship from China or from an available local warehouse, depending on product availability, destination, and logistics arrangements at the time of purchase. We may use SF Express, DHL, FedEx, UPS, USPS, Japan Post, Korea Post, or other reliable carriers depending on the destination and service availability.
Estimated Delivery Time
Estimated delivery time begins after your order has been dispatched and tracking information has been provided.
- United States: usually 7 to 18 business days
- Japan: usually 5 to 12 business days
- South Korea: usually 5 to 12 business days
Delivery times are estimates only and may vary due to customs clearance, local carrier handling, remote area delivery, weather, public holidays, peak season volume, or other circumstances beyond our control.
Shipping Costs
Shipping costs, if applicable, are shown at checkout before payment. Some products or promotions may include free shipping to selected destinations. Any special shipping request may require an additional fee and must be confirmed by us before shipment.
Tracking
Once your order has shipped, we will send tracking information to the email address used for the order. Tracking updates may take time to appear after the carrier receives the package.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country or region. These charges are the customer's responsibility unless clearly stated otherwise at checkout. Please check your local customs rules before placing an order.
Address Accuracy
Please make sure your shipping address, phone number, and email address are accurate before completing your order. We are not responsible for delivery delays, failed delivery, or additional costs caused by incorrect or incomplete shipping information.
Lost, Delayed, or Damaged Packages
If your package is delayed or appears to be lost, contact us at support@hillrein.com and we will help check the shipment status with the carrier. If a package arrives damaged, please keep the packaging and contact us with photos within 7 days of delivery.
Contact
For shipping questions, contact us at info@hillrein.com or support@hillrein.com.