Shipping policy

Shipping Policy

Last updated: October 2, 2026

This policy explains how Hillrein ships orders placed on hillrein.com. Available destinations and any shipping charge are shown at checkout before payment.

Shipping origin

U.S. warehouse fulfillment is currently available only for eligible Trail Series items that are in stock there. If a U.S. order is not fulfilled from U.S. stock, it ships from China. All orders delivered outside the United States ship from China.

Estimated delivery from order placement

  • United States, in-stock Trail Series from our U.S. warehouse: usually 2-4 days.
  • United States, shipped from China: usually 7-15 days. The shipment leaves China, travels via Hong Kong, flies to the United States, and is delivered by UPS.
  • Destinations outside the United States: normally within 15 business days. Japan and South Korea often take around 6-8 business days; European destinations often take around 8-12 business days. These shorter ranges are indicative, not guaranteed.

These estimates include normal order processing and start when the order is placed, not when tracking first appears. Customs clearance, remote-area delivery, weather, holidays, carrier disruptions, or additional order verification can extend delivery beyond the estimate. We will help check delayed shipments when contacted.

Tracking

When tracking is available, we will email the tracking number to the address used for the order. Tracking updates may take time to appear after the carrier receives the package.

Shipping costs

Shipping charges, if any, are shown at checkout before payment. Free shipping may be available for eligible orders and destinations as displayed at checkout.

Customs, duties, and taxes

International shipments may be subject to customs review, duties, taxes, brokerage fees, or remote-area charges. These are the customer's responsibility unless clearly stated otherwise at checkout.

Address accuracy

Please make sure your shipping address, phone number, and email address are correct before placing an order. Incorrect or incomplete details can delay delivery or cause additional charges.

Lost or damaged packages

If your package is delayed or appears lost, contact support@hillrein.com and we will check with the carrier. If it arrives damaged, please keep the packaging and contact us with photos within 7 days of delivery.

Contact

For shipping questions, email info@hillrein.com or support@hillrein.com, or contact us on WhatsApp at +86 18971118620.