Warranty & Support

Warranty periods start on the date you receive your order.

3 years: stove core components

The stove body, inner chamber and core components have a 3-year warranty.

1 year: fan and accessories

The fan and accessories have a 1-year warranty. This includes accessories supplied as part of a stove package. They are not covered by the 3-year core-component period.

Contact after-sales support

For a warranty question or to report a problem, contact support@hillrein.com or WhatsApp +86 18971118620. Include your order number, delivery date, a description of the issue and relevant photos or video so we can identify the affected component.

Please contact us before sending a product back so we can explain the next steps.

Warranty and returns are separate

The warranty periods above are separate from our return window and delivery-issue reporting period. For returns and refunds, please read our Return & Refund Policy.

This summary does not limit your statutory consumer rights.